VICE COAST INTEL / CUSTOMER POLICIES
Privacy Notice
Munashe Lucky Chimvumbo · United Kingdom · Updated 10 November 2026
Who is responsible
Munashe Lucky Chimvumbo, an individual seller in the United Kingdom trading as Vice Coast Intel, is the data controller for personal data processed to operate this service. Contact the seller through Customer support to ask about this notice or exercise your rights. Paddle independently handles personal data for its Merchant of Record responsibilities under its own privacy notice.
Accounts and membership records
We process account identifiers, email addresses, names or profile information supplied by your sign-in provider, authentication information and membership records such as plan, status, customer/subscription references and billing-period dates. Authentication providers handle credentials. We use this information to create and protect accounts, provide purchased access and answer membership questions, on the basis of contract performance and legitimate interests in security. Full card numbers and card security codes should never be submitted to this site’s chat or forms.
Questions, AI and human support
We store guide-helper and customer-support questions, answers, conversation status and handoff details so you can continue your conversations and obtain help. Relevant published help and your own membership records may be used to answer support questions. Prompts and relevant context are processed through Lovable AI Gateway and its model service providers to generate answers. Human support staff with authorized access can read handed-off conversations. Contract performance supports service-related processing; legitimate interests support troubleshooting and preventing abuse. Do not include sensitive documents or unnecessary personal data.
Optional news contact information
With your consent, we save an email address for news and guide announcements. A phone number is optional and text-message consent is separate. Email and text alert delivery are not active yet. Consent is the basis for these optional uses, and you may withdraw it through Customer support without affecting membership. If delivery is introduced, the relevant sending provider and opt-out method will be disclosed before use. We do not sell contact lists.
Technical data and storage
Hosting and service providers may process IP addresses, device/browser information, security and error logs and service usage. Agent-tool telemetry, when available, records a static tool name, outcome and duration, not tool arguments or conversation content. We use technical data for delivery, security, troubleshooting and service improvement based on legitimate interests. Essential cookies or browser storage support sign-in sessions, theme choices and page preferences. Embedded video providers may use their own cookies or receive technical information when loaded or played. Browser settings can block or clear storage, but signing in or embedded media may stop working. Non-essential analytics or marketing cookies requiring consent must not be enabled without that consent.
Who receives data
Recipients include Lovable and its hosting, authentication, storage, AI and support service providers as needed to run the service; authorized support personnel; Paddle as Merchant of Record for sales, subscriptions, payments, tax compliance and invoices; professional advisers where necessary; and authorities where legally required. An external assistant receives the limited account access you expressly approve through an OAuth connection; this does not include other customers’ records or paid guide bodies. Embedded media providers process data under their own notices.
Retention
Account and saved conversation data is kept while needed to provide your account and ongoing support. Contact preferences are kept while consent remains valid; withdrawal stops the optional use. Membership and transaction references may be retained for legal, accounting, tax, dispute and fraud-prevention obligations after account closure. Technical logs are retained only as needed for their operational purposes and applicable provider retention settings. Data is deleted or anonymised when no longer needed; legal obligations, disputes and limited backup retention may delay deletion. You can request details about the retention applicable to your information.
International transfers and security
Service providers may process information outside the United Kingdom or EEA. Transfers requiring safeguards must rely on applicable adequacy decisions or appropriate contractual safeguards, such as standard contractual clauses with the UK addendum or the UK International Data Transfer Agreement where applicable. You may request details through Customer support. We are committed to appropriate technical and organisational measures, including encrypted connections and restricted account and staff access; no internet service can guarantee absolute security.
Your UK data protection rights
Depending on the circumstances, you may request access, correction, erasure, restriction, portability or objection to processing, and withdraw consent at any time. Withdrawal does not affect prior lawful processing. We aim to respond within one month as required by law; permitted extensions or exceptions will be explained. We may need proportionate identity verification to protect your information, but do not send identification documents into AI chat. You may complain to the UK Information Commissioner’s Office at https://ico.org.uk, or another competent supervisory authority where applicable.
Changes and questions
Material changes will be published on this page with an updated date and additional notice where required. Ask Customer support about your data, consent choices or this notice. Canceling a membership does not automatically remove separately consented news contact details.